Frequently Asked Questions
Candle Care & Safety
How long should I burn my candle?
For the first burn, allow the wax to melt completely across the entire surface (usually 2-4 hours). For subsequent burns, we recommend burning for no more than 4 hours at a time to ensure optimal performance and safety.
How do I prevent tunneling?
Always burn your candle long enough for the wax pool to reach the edges of the container. This creates an even burn and prevents wax from building up on the sides.
When should I trim the wick?
Trim the wick to 1/4 inch before each lighting. This helps prevent smoking, ensures a clean burn, and extends the life of your candle.
Product Information
What are your candles made from?
Our candles are made from a coconut soy wax blend with premium fragrance oils and wooden wicks.
How long do your candles last?
Burn time varies by size. Our candles typically provide 40hrs/8oz of burn time when used according to care instructions.
Are your candles safe for pets?
While our candles use quality ingredients, always keep candles away from pets and ensure proper ventilation. Never leave burning candles unattended around animals.
Shipping & Orders
How are candles packaged for shipping?
Each candle is carefully wrapped and packaged with protective materials to ensure it arrives safely at your door.
Can I return or exchange a candle?
Please review our return policy for details on returns and exchanges. We want you to love your candles!